Refund policy

Kairose Jewelry – Refund & Return Policy

Brand: Kairose Jewelry

Website: https://kairosejewelry.com

Contact Email: support@kairosejewelry.com

 

1. 30-Day Return Policy

Kairose Jewelry offers a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn and unused

• Free of scratches, wear marks, or damage

• With all original tags attached

• In the original jewelry box or packaging

A receipt or proof of purchase is required.

To start a return, please contact us at:

email：support@kairosejewelry.com

Returns sent back to us without prior authorization will not be accepted.

For any return-related questions, you can always contact us at support@kairosejewelry.com.

2. Damages & Issues

Please inspect your order immediately upon arrival. Contact us right away if:

• The item is defective

• The item is damaged

• You received the wrong product

This allows us to evaluate the issue promptly and resolve it.

3. Exceptions / Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Custom-made or personalized jewelry

• Engraved or modified items

• Final sale / clearance items

• Gift cards

• Items showing signs of wear or use

• Earrings (for hygiene reasons, unless defective)

If you are unsure whether your item qualifies for return, please contact us for clarification.

4. Exchanges

If you would like a different color, size, or product:

1. First request a return for the item you have

2. Once your return is approved, place a new order for the replacement item

This is the fastest way to receive the item you want.

5. European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, the item must be:

• In the same condition you received it

• Unworn and unused

• With all tags attached

• In the original packaging

You must also provide proof of purchase.

6. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• A refund will be issued to your original payment method within 10 business days

Please note:

• Your bank or credit card provider may require additional processing time

• Shipping fees (if applicable) are non-refundable

If you haven’t received your refund:

If more than 15 business days have passed since your refund was approved, please contact us at:

email：support@kairosejewelry.com